FAQ - Frequently Asked Questions
Frequently Asked Questions
Got questions? We've got answers! Here's everything you need to know about shopping at Unownable.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders, no minimum purchase required.
How long does shipping take?
-International: 03-05 business days
Do you ship internationally?
Absolutely! We ship to over 200 countries worldwide.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships.
Products & Sizing
what sizes do you offer?
Our hoodies are available in sizes S to 5XL with an oversized fit for maximum comfort.
How do your hoodies fit?
Our hoodies have an oversized, relaxed fit. If you prefer a tighter fit, we recommend sizing down.
What materials are your products made from?
Our hoodies are made from a premium 50/50 cotton-poly blend (8.0 oz/yd²) for durability and comfort.
Are your products unisex?
Yes! All our apparel is designed with a unisex fit suitable for everyone.
How do I care for my hoodie?
- Machine wash cold (max 30°C/90°F)
- Tumble dry on medium heat
- Iron on low heat if needed
- Do not dry clean
- Non-chlorine bleach only if needed
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shopify Pay.
Is my payment information secure?
Yes! All transactions are encrypted and processed securely through Shopify Payments.
Can I modify or cancel my order?
Contact us immediately at thibaultsiniox@gmail.com if you need to modify or cancel your order. Once shipped, we cannot make changes.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, you can return it within 30 days for a full refund.
How do I return an item?
Contact us at thibaultsiniox@gmail.com to initiate a return. We'll provide you with return instructions.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Sustainability & Ethics
Are your products ethically made?
Yes! We work with certified partners who meet strict ethical and environmental standards.
What about sustainability?
Our products are made with OEKO-TEX certified dyes and comply with formaldehyde, lead, cadmium, and phthalate regulations.
Customer Support
How can I contact you?
You can reach us at [your email] or through our [Contact page](/pages/contact). We typically respond within 24 hours.
Do you have a physical store?
We're an online-only store, which allows us to offer better prices and free worldwide shipping.
Still have questions?
Can't find what you're looking for? [Contact us](/pages/contact) and we'll be happy to help!